Troubleshooting
Contact support
Write to us at contact@heronmailapp.com. Here’s what to include so we can help quickly, and what you should never send.
On this page
Didn’t find your answer here? Write to us at contact@heronmailapp.com. A real person answers, in English or French.
What helps us help you
Include in your message:
- Your Heron version: Settings → General → About Heron → Version (on mobile: Settings → About).
- Your device and system: for example “MacBook Air, macOS 15”, “Windows 11”, “Ubuntu 24.04”, “iPhone, iOS 18”.
- The provider of the mailbox involved: Gmail, Outlook / Microsoft 365, iCloud, other IMAP (with the host’s name).
- The exact error text, copied as is.
- What you were doing just before, and whether it happens every time.
- A screenshot, if it’s visual.
Write from your Heron account’s address if you can: we’ll find your account faster.
What you should never send
Important: never send us your Heron password, a mailbox password, an app password or a verification code. We never need them and will never ask for them. Hide them in your screenshots too.
Be wary of messages claiming to come from Heron support and asking for your credentials: that’s phishing.
Before writing, maybe try…
Privacy and data
For a question about your data or to exercise your rights (access, correction, deletion), write to the same address. See also The data Heron stores.